Effective as of October 2025
This website is owned and operated by PT. Mitra Adiperkasa, Tbk. and these Terms and Conditions apply to visitors and users of Hollister. The term “We” refers to Hollister, the provider of this website and “You” as a user who accepts these Terms and Conditions. If you do not agree to these Terms and Conditions, please refrain from using this website.
As a user and to place an order within Hollister, you must be at least 17 (seventeen) years of age. If you are under 17 (seventeen) years of age, you must only place an order with Hollister with the consent and involvement of your parent or guardian. If you do not have consent and involvement from your parent or guardian, you must stop using the site.
You agree that all information and personal data provided to Hollister through website, email, telephone, or other forms of communication is truly yours and not obtained from personal information belonging to third parties without legal permission. You acknowledge that you have read and understood our Privacy Policy and agree to all its terms. In particular, you agree and give us permission to collect, process, analyze, store, disclose, transfer and delete your personal information in accordance with our Privacy Policy. Please go to Privacy Policy to access our updated Privacy Policy.
Hollister and all content provided on the website is the property of PT. Mitra Adiperkasa, Tbk. and its licensors or content providers, and under the protection of copyright, trademark, and the law of the Republic of Indonesia and other applicable domestic and foreign rules and regulations. Hollister grants you a limited license to access and make personal use of Hollister. Unless stated otherwise, you have permission to access, copy, download, and print content provided on the website for personal and non-commercial use, as long as you do not change or remove any copyrights, trademarks, or ownership information in the content. Hollister and its licensors or content providers reserve the rights to all content provided on the website, including intellectual property rights, and provide this content by a license that can be revoked at any time in accordance with Hollister.
Hollister strictly prohibits any misuse of content provided on the website, including, but not limited to: any downloading, copying, or other use of content to compete with Hollister or to benefit other vendors or third parties; all unauthorized caching and linking to the website or illegal framing of content available on the website; all changes, distribution, deployment, execution, broadcast, publication, uploading, licensing, manipulation, transfer or sale, or derivative work creation, from all content, products or services available on the website that you do not have the right to use. All uploads, transmission or deployment of materials containing software viruses or computer codes, files or programs designed to disrupt, interfere with or restrict computer use; the use of hardware or software to intercept, or extract information (e.g., system data or personal information) from the website, including, but not limited to, the use of scraping or any data extraction methods, robots, spiders, or similar tools; or any actions forcing or may force an overload or unreasonable or disproportion usage or damage which interrupts the operation of Hollister infrastructure is prohibited. Hollister reserves the right to reject or cancel membership, to ban any party from the website and prohibit website use for any reason and limit or restrict you from accessing the website at any time without notice. Hollister does not guarantee or claim that any content used on the website does not violate the rights of any third parties with no affiliation to Hollister. The termination of access or use will not put aside or affect any other rights or relief of Hollister, under the law or in equity.
Hollister accommodates several payment methods to ease your shopping experience. The payments methods available are:
• Bank Transfer – Virtual Account
Bank Transfer (Automatic Confirmation) or Virtual Account (VA) is bank transfer method using a unique virtual account number that will be issued once you finish the transaction process. The number will be different for each order.
Advantages of using Virtual account:
• Credit Card
You can use your Mastercard, Visa and JCB credit card for payment. You need to input your card details on Checkout page. The required data you need to input are:
Orders that use a different name than stated on the card will be cancelled by the system as fraud prevention mechanism.
• QRIS Pay
Criterias
We do not support exchange of the products but you may return your product for a full refund (provided the exchanged product meets the criteria) and place a new order.
Due to health and sanitary considerations, return requests do not apply specifically to swimwear, sports bras, sportswear, tights (including tights/leggings, compression/compression pants, cycling shorts), socks, fitness equipment, sports accessories (including hats), and other products or brands with specific Terms and Conditions and which have been stated clearly in the description.
Unless stated in these Terms and Conditions or by the applicable law, Hollister does not make any statements, representations, warranties or guarantees, and offers no other conditions, express or implied, about any matter, including but not limited to, the merchantability, suitability, fitness for any specific use or purpose, or non-infringement of Hollister membership, for all content and all products or services available through Hollister as well as implied guarantees from a course of performance or dealing. In certain areas, the law does not permit the disclaimer of guarantees, so the above disclaimer is limited to the extent that the law permits.
You may use this website at your own risk. We reserve the right to limit or revoke your access to the whole website, or some features, or some parts, at any time. Hollister does not guarantee that there will not be any interruptions while accessing the website; that the website is safe; or free of viruses; or the accuracy, truth, punctuality, benefit, reliability, completeness and correctness of the information provided by the website. Should you download content from this website, be sure it is your own decision and that you understand the risk. You hold responsibility for any damage to your computer system or any loss of data caused by downloaded content.
The providers of products and services available on Hollister are independent contractors and not agents or employees of Hollister. Hollister is not liable for any actions, errors, negligence, omissions, statements, representations, warranties, breaches, or violations of these providers, or any personal injuries, death, property damage, or other damages, or any resulting costs.
You fully understand, acknowledge, and agree that you assume full responsibility for your use of this website and/or Hollister membership, communications with any third parties and the purchase and use of the products and services available from Hollister. You fully understand, acknowledge, and agree that all information you send or receive during your membership and/or use of this website is not completely secure and may be intercepted by unauthorized parties. You fully understand, acknowledge, and agree that you assume full responsibility of the consequences and risks of using this website, which is made available at no charge.
You fully understand, acknowledge, and agree that, as far as the law permits, including, but not limited to, consumer rights protection, Hollister or its licensors, distributors or third-party content providers do not assume any responsibility or liability for consequential or any other damages caused by or related to:
This disclaimer applies, without limitations, to any damages or injuries arising from failure of performance, error, omission, interruption, removal, defect, operation or transmission tardiness, computer virus, file corruption, communications failure, system or system outage, personal loss or theft, destruction, illegal or unauthorized access, modification, data usage and all form of loss. You specifically acknowledge and agree that Hollister, or its licensors, distributor or third party content providers shall not be liable for any defamatory, offensive or illegal conduct of any user of this website. You and Hollister agree that the cause of any action arising from or related to this website must be commenced within 1 (one) year after the cause of action occurred, or the cause of the action is permanently banned. Because certain jurisdictions do not allow limitations on the length of any implied warranty, exclusions or limitations of liability for damage as a result of an incident, all or part of the above restrictions can be limited to the extent the law permits.
You will indemnify and release Hollister from and against any and all fines, penalties, liabilities, losses, and other forms of damage of any kind whatsoever, including attorneys’ and experts’ fees incurred by Hollister and any related parties, and must defend Hollister and any related parties against any and all claims arising from:
Hollister will control the defense of any claim to which this indemnity may apply, and in any event, you must not resolve any claim without the prior written consent of Hollister.
Hollister places great value on our customer satisfaction. You may contact us at a designated time using the contact details from the Contact Us. We will attempt to address your concerns and will contact you on receipt of any relevant enquiry or complaint. In the event of a complaint, it will help us if you can describe the object of your complaint as accurately as possible and, where applicable; send us copies of the order or the order number that was sent to you in the order confirmation email.
When you use the website or send emails to Hollister, you are communicating with Hollister electronically. You agree that all agreements, notices, disclosure, and other means of communications sent to you electronically are legally valid as written communications. All notices from Hollister are deemed to have been delivered and received by you when sent to the email address you provide to Hollister
Access to parts of the website which are protected by passwords is limited to authorized users only. You are responsible for protecting your login details, including your password. You agree that you are responsible for any and all statements made, and for acts and omissions that occur through the use of your login details. If you have any reason to suspect your login details have been misused or stolen, please inform Hollister immediately. Hollister will assume that any communications we receive from your email or other communication tools related to you or your login account on the website, have been made by you unless we receive notice stating otherwise.
The trademarks, logos, and service marks (brands) displayed on the website are the property of Hollister, or its licensors or content providers, or other parties. You and any others acting on your behalf are prohibited from using the brands for any purpose, including, but not limited to, use as meta tags on other websites without the written permission of Hollister or other third parties that may own the brands. You may not use framing techniques or technology to enclose any content on the website without the prior written consent of Hollister. Furthermore, you cannot take advantage of the website's content in the meta tags or by using "hidden text" techniques without the express written consent of Hollister. All and any content, including software programs, available on or through the site are protected by copyright, trademark, and the other applicable laws and regulations of Republic of Indonesia and other countries.
Hollister respects the intellectual property rights of others, and we ask our users to do the same. You are hereby informed that Hollister has adopted and implemented the policy of terminating users, in the appropriate circumstances, who commit copyright infringements. Hollister may, in certain circumstances and at its discretion, disable and/or terminate your account and/or the membership of users who may be infringing the intellectual property rights of third parties.
Provided it does not conflict with any provisions contained in these Terms and Conditions, or any applicable general legal principles, any provision of these Terms and Conditions will continue to impose an obligation on any party after the expiry of these Terms and Conditions.
Hollister is free from fulfilling these Terms and Conditions, in part or as a whole, as a result of an event or series of events caused by:
In the case such events should occur, Hollister may temporarily be unable to deliver the products you have purchased, you will be given the option to delay delivery or cancel the purchase and receive a refund.
No failure or delay by us or you in exercising any right under these Terms and Conditions shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions.
You may not assign these Terms and Conditions (or any rights, benefits or obligations) by operation of the law, or otherwise, without the prior written consent of Hollister, which may be withheld at Hollister’s discretion. Any attempted assignment that does not comply with these Terms and Conditions shall be null and void. Hollister may assign these Terms and Conditions, in whole or in part, to any third party at its discretion.
If any clause in these Terms and Conditions shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause. All of which shall remain in full force and effect, so long as these Terms and Conditions shall be capable of continuing in effect without the unenforceable term.
You acknowledge and agree that Hollister can, according to its own policies, modify, add, or eliminate part of these Terms and Conditions at any time and in any manner by posting the revised Terms and Conditions to the website. You may not change or modify these Terms and Conditions under any circumstances. You are responsible for periodically checking any changes we make to these Terms and Conditions. Due to your continued use of this site after any changes to the Terms and Conditions are made indicates that you have accepted the changes.
These Terms and Conditions shall be governed and construed in accordance with the law of Republic of Indonesia. Both Hollister and you as the user/customer hereby agree to submit to the non-exclusive jurisdiction of the Indonesian courts. All dealings, correspondences, and contacts between Hollister and you as the user/customer shall be made or conducted in the Indonesian language.
If any customer has any complaints that they would like to raise to the authority, Republic of Indonesia's Ministry of Trade provides complaint services below: Directorate General of Consumer Protection and Trade Order, Ministry of Trade of the Republic of Indonesia
WhatsApp: 0853-1111-1010
Email: contact.us@kemendag.go.id
If you have any questions or comments about this Terms and Conditions or if you would like us to update the information we have about you or your preferences, please contact us by email at hello@hollisterco.id or come to our office at Sahid Sudirman Center 28th Floor, Jl. Jend. Sudirman Kav.86. Jakarta - 10220.
Effective as of 1 November 2025
This Privacy Policy governs how Hollister, a premium apparel retailer owned by PT Mitra Adiperkasa, Tbk (“Hollister” or“HCo” or “us” or “we”) handles information and personal data from users of Hollister and sites, mobile applications, services, and customers of our stores and webstores. (“User” or “you”) means users of our sites, mobile applications, services, and customers of our stores and webstores. The terms (“personal data” or “personal information”) refer to information, data or a combination of data that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you, and includes personal data or similar terms as defined in applicable law.
Hollister respects your concerns about privacy and commits to protect the security of your personal data. This Privacy Policy describes the basis, terms and conditions that apply to the acquisition, collection, processing, analysis, storage, updating, display, announcement, delivery, dissemination, disclosure, and/or opening of access, deletion and destruction associated with the information and personal data provided by User to us and data collected by Hollister from User either when User register as customers, access our sites, use mobile applications, makes a purchase at our stores or webstores and/or use services provided by us.
We may obtain personal information about you from various sources, including when you use, access and/or create an account at Hollister sites and mobile applications, when you visit or make a purchase at our stores and webstores, when you communicate and interact with us through phone, email, or social media, from our group companies (i.e, parent, affiliate or subsidiary companies), business partners and other third parties who have permission to share your personal data with us.
The types of information and personal data that we collect include, but are not limited to:
We may use the information we obtain from you to:
In addition to the above, we and our service providers may use the information collected through cookies, beacon, pixel tags and other automated means to automatically collect certain information when you use our sites, mobile applications, visit and shop at our website (e.g., to enable you to identify the electronic shopping basket you may create on our sites and enable you to retrieve shopping baskets you previously created). We also may use cookies to identify and authenticate visitors. We may combine the information we collect with publicly available information and information we receive from our parent, affiliate or subsidiary companies, business partners and other third parties. We may use that combined information to enhance and personalize your shopping experience with us, to communicate with you about products, services and events that may be of interest to you, for other promotional purposes, and for other purposes described in this section.
Our legal basis for collecting and using personal information will depend on the personal information concerned and the specific context in which the information is collected.
We need personal information in order to fulfill a contract with you, where we have a legal obligation to do so or where it is in our legitimate interests to carry out the processing (such as processing for administrative purposes, direct marketing, service improvement, fraud or criminal action prevention and support information security) and not to the exclusion of your data protection interests or fundamental rights and freedoms. If we ask you to provide personal information to comply with legal requirements or to fulfill a contract with you, we will explain this at the time of collection of the information. We will also tell you whether the requirements for the information are mandatory and explain any consequences to you if you do not provide the information.
If we collect and use your personal information based on our legitimate interests (or those of a third party), we will provide you with clear notice and take reasonable steps to explain our legitimate interests. PT Mitra Adiperkasa, Tbk is the data controller of all personal information collected, unless otherwise stated in an additional privacy notice.
On our websites, we may collect information about your online activities to provide advertising about products and services tailored to your individual interests. You may see certain ads on this site and other sites because we participate in advertising networks. Ad networks allow us to target our advertising to users through demographic, behavioral and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other methods. The networks use this information to show you advertisements for Hollister and our business partners that are tailored to your individual interests. The information our ad network vendors collect includes information about your visits to websites that participate in the vendors’ advertising networks, such as the pages or advertisements you have viewed, and the actions you take on the sites. This data collection and ad targeting take place both on our websites and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.
We do not sell or otherwise disclose personal information about you, except such disclosures in manners and to the party as described in this Privacy Policy. We may share the personal information we collect from you and about you:
We may need to transfer your information to our affiliates, business partners, and/or service providers in countries outside the jurisdiction of Indonesia. If we transfer your information outside the jurisdiction of Indonesia, we will ensure that your information is properly protected. We will always ensure that the country where the third party is based has a level of protection of personal data that is equivalent to or higher than Indonesia, or the third party who will receive your personal data has adequate and binding standards of protection for personal data. If these standards are not met, we will implement additional safeguards or obtain your explicit consent before proceeding.
We will store and retain your personal data for as long as reasonably needed or permitted for the purpose(s) for which it was obtained.
Personal data we collected are stored in electronic format. We store your data in data centers managed either by us or by service providers on our behalf. All of our facilities and systems are equipped with the necessary security controls to ensure the protection of personal data.
We may retain your personal data to provide the services you have requested, or for other important purposes, such as complying with our legal obligations, resolving disputes and implementing our policies. Retention periods can vary significantly based on the type of information and how it is used. Our retention periods are based on criteria that include mandatory retention periods based on prevailing laws and regulations, pending or potential litigation or investigation, requirements under agreements/contracts, operational directives or needs, and historical archiving. When the retention period is over, we will delete your personal information from our system by using appropriate security protocols so that it cannot be reconstructed or read.
Our websites may contain links to other sites for your convenience and information. These sites may be operated by companies not affiliated with Hollister. Linked sites may have their own Privacy Policies, which you should review if you visit those websites. We are not responsible for the content of any websites not affiliated with Hollister, any use of those sites, or those sites’ privacy practices.
We maintain administrative, technical and physical safeguards designed to assist us in protecting the personal information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. For example, we use Secure Sockets Layer encryption to protect certain of your purchase information while in transit. Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective. We will notify you in writing if we find any failure to protect data confidentiality. To further protect yourself, you should safeguard your Hollister account username and password and not share that information with anyone. You should also sign out of your account and close your browser window when you have finished your visit to our sites. Please note that we will never ask for your Hollister account username or password via email.
Hollister does not sell its products to anyone we know to be under the age of 17 (seventeen). We require registered users of the site to be at least 17 (seventeen) years old. As a user and to place an order within hollister.id, you must be at least 17 (seventeen) years of age. If you are under the age of 17 (seventeen), you must only place an order with hollister.id with the consent and involvement of your parent or guardian. If you do not have consent and involvement from your parent or guardian, you must stop using the site.
This Privacy Policy may be updated periodically to reflect changes in our data processing practices and changes in regulatory requirements, without prior notice to you. Users are expected to read carefully and check this Privacy Policy page from time to time to find out any changes made by us to this Privacy Policy. By accessing and using Hollister sites, mobile applications or other services, Users agree to the changes to the Privacy Policy.
We will post a prominent notice on our websites to notify you of any significant changes to our Privacy Policy and indicate at the bottom of the notice when it was most recently updated.
When you register for the newsletter, you will be given the option to opt-out of subscribing to our regular update service that is delivered via:
(i) email to inform of new products, features, enhancements, special offers, contests, events of interest and one-off marketing promotions.
(ii) direct mail alerts for new products, features, enhancements, special offers, contests, events of interest and one-off marketing promotions.
We offer you the opportunity, at any time, to unsubscribe to any service or update your subscription with no charge. All emails we send you contain an easy automated unsubscribed link so that you may opt-out of that particular mailshot. Alternatively, you can change your email preferences or opt out of all emails by logging into “My Account” here.
If you have any query about this Privacy Policy, want to exercise your rights relating to your personal data, or change your preferences for data processing by us, please contact us via email at hello@hollisterco.id.or Whatsapp at 081574277720.
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