Unfortunately, once your order is placed, it cannot be modified or cancelled. We begin processing orders immediately to ensure fast delivery.
If you need to make changes, you can return the item(s) after receiving your order and place a new purchase.
Effective as of October 2025
This website is owned and operated by PT. Mitra Adiperkasa, Tbk. and these Terms and Conditions apply to visitors and users of Hollister. The term “We” refers to Hollister, the provider of this website and “You” as a user who accepts these Terms and Conditions. If you do not agree to these Terms and Conditions, please refrain from using this website.
As a user and to place an order within Hollister, you must be at least 17 (seventeen) years of age. If you are under 17 (seventeen) years of age, you must only place an order with Hollister with the consent and involvement of your parent or guardian. If you do not have consent and involvement from your parent or guardian, you must stop using the site.
You agree that all information and personal data provided to Hollister through website, email, telephone, or other forms of communication is truly yours and not obtained from personal information belonging to third parties without legal permission. You acknowledge that you have read and understood our Privacy Policy and agree to all its terms. In particular, you agree and give us permission to collect, process, analyze, store, disclose, transfer and delete your personal information in accordance with our Privacy Policy. Please go to Privacy Policy to access our updated Privacy Policy.
Hollister and all content provided on the website is the property of PT. Mitra Adiperkasa, Tbk. and its licensors or content providers, and under the protection of copyright, trademark, and the law of the Republic of Indonesia and other applicable domestic and foreign rules and regulations. Hollister grants you a limited license to access and make personal use of Hollister. Unless stated otherwise, you have permission to access, copy, download, and print content provided on the website for personal and non-commercial use, as long as you do not change or remove any copyrights, trademarks, or ownership information in the content. Hollister and its licensors or content providers reserve the rights to all content provided on the website, including intellectual property rights, and provide this content by a license that can be revoked at any time in accordance with Hollister.
Hollister strictly prohibits any misuse of content provided on the website, including, but not limited to: any downloading, copying, or other use of content to compete with Hollister or to benefit other vendors or third parties; all unauthorized caching and linking to the website or illegal framing of content available on the website; all changes, distribution, deployment, execution, broadcast, publication, uploading, licensing, manipulation, transfer or sale, or derivative work creation, from all content, products or services available on the website that you do not have the right to use. All uploads, transmission or deployment of materials containing software viruses or computer codes, files or programs designed to disrupt, interfere with or restrict computer use; the use of hardware or software to intercept, or extract information (e.g., system data or personal information) from the website, including, but not limited to, the use of scraping or any data extraction methods, robots, spiders, or similar tools; or any actions forcing or may force an overload or unreasonable or disproportion usage or damage which interrupts the operation of Hollister infrastructure is prohibited. Hollister reserves the right to reject or cancel membership, to ban any party from the website and prohibit website use for any reason and limit or restrict you from accessing the website at any time without notice. Hollister does not guarantee or claim that any content used on the website does not violate the rights of any third parties with no affiliation to Hollister. The termination of access or use will not put aside or affect any other rights or relief of Hollister, under the law or in equity.
Hollister accommodates several payment methods to ease your shopping experience. The payments methods available are:
• Bank Transfer – Virtual Account
Bank Transfer (Automatic Confirmation) or Virtual Account (VA) is bank transfer method using a unique virtual account number that will be issued once you finish the transaction process. The number will be different for each order.
Advantages of using Virtual account:
• Credit Card
You can use your Mastercard, Visa and JCB credit card for payment. You need to input your card details on Checkout page. The required data you need to input are:
Orders that use a different name than stated on the card will be cancelled by the system as fraud prevention mechanism.
• QRIS Pay
Criterias
We do not support exchange of the products but you may return your product for a full refund (provided the exchanged product meets the criteria) and place a new order.
Due to health and sanitary considerations, return requests do not apply specifically to swimwear, sports bras, sportswear, tights (including tights/leggings, compression/compression pants, cycling shorts), socks, fitness equipment, sports accessories (including hats), and other products or brands with specific Terms and Conditions and which have been stated clearly in the description.
Unless stated in these Terms and Conditions or by the applicable law, Hollister does not make any statements, representations, warranties or guarantees, and offers no other conditions, express or implied, about any matter, including but not limited to, the merchantability, suitability, fitness for any specific use or purpose, or non-infringement of Hollister membership, for all content and all products or services available through Hollister as well as implied guarantees from a course of performance or dealing. In certain areas, the law does not permit the disclaimer of guarantees, so the above disclaimer is limited to the extent that the law permits.
You may use this website at your own risk. We reserve the right to limit or revoke your access to the whole website, or some features, or some parts, at any time. Hollister does not guarantee that there will not be any interruptions while accessing the website; that the website is safe; or free of viruses; or the accuracy, truth, punctuality, benefit, reliability, completeness and correctness of the information provided by the website. Should you download content from this website, be sure it is your own decision and that you understand the risk. You hold responsibility for any damage to your computer system or any loss of data caused by downloaded content.
The providers of products and services available on Hollister are independent contractors and not agents or employees of Hollister. Hollister is not liable for any actions, errors, negligence, omissions, statements, representations, warranties, breaches, or violations of these providers, or any personal injuries, death, property damage, or other damages, or any resulting costs.
You fully understand, acknowledge, and agree that you assume full responsibility for your use of this website and/or Hollister membership, communications with any third parties and the purchase and use of the products and services available from Hollister. You fully understand, acknowledge, and agree that all information you send or receive during your membership and/or use of this website is not completely secure and may be intercepted by unauthorized parties. You fully understand, acknowledge, and agree that you assume full responsibility of the consequences and risks of using this website, which is made available at no charge.
You fully understand, acknowledge, and agree that, as far as the law permits, including, but not limited to, consumer rights protection, Hollister or its licensors, distributors or third-party content providers do not assume any responsibility or liability for consequential or any other damages caused by or related to:
This disclaimer applies, without limitations, to any damages or injuries arising from failure of performance, error, omission, interruption, removal, defect, operation or transmission tardiness, computer virus, file corruption, communications failure, system or system outage, personal loss or theft, destruction, illegal or unauthorized access, modification, data usage and all form of loss. You specifically acknowledge and agree that Hollister, or its licensors, distributor or third party content providers shall not be liable for any defamatory, offensive or illegal conduct of any user of this website. You and Hollister agree that the cause of any action arising from or related to this website must be commenced within 1 (one) year after the cause of action occurred, or the cause of the action is permanently banned. Because certain jurisdictions do not allow limitations on the length of any implied warranty, exclusions or limitations of liability for damage as a result of an incident, all or part of the above restrictions can be limited to the extent the law permits.
You will indemnify and release Hollister from and against any and all fines, penalties, liabilities, losses, and other forms of damage of any kind whatsoever, including attorneys’ and experts’ fees incurred by Hollister and any related parties, and must defend Hollister and any related parties against any and all claims arising from:
Hollister will control the defense of any claim to which this indemnity may apply, and in any event, you must not resolve any claim without the prior written consent of Hollister.
Hollister places great value on our customer satisfaction. You may contact us at a designated time using the contact details from the Contact Us. We will attempt to address your concerns and will contact you on receipt of any relevant enquiry or complaint. In the event of a complaint, it will help us if you can describe the object of your complaint as accurately as possible and, where applicable; send us copies of the order or the order number that was sent to you in the order confirmation email.
When you use the website or send emails to Hollister, you are communicating with Hollister electronically. You agree that all agreements, notices, disclosure, and other means of communications sent to you electronically are legally valid as written communications. All notices from Hollister are deemed to have been delivered and received by you when sent to the email address you provide to Hollister
Access to parts of the website which are protected by passwords is limited to authorized users only. You are responsible for protecting your login details, including your password. You agree that you are responsible for any and all statements made, and for acts and omissions that occur through the use of your login details. If you have any reason to suspect your login details have been misused or stolen, please inform Hollister immediately. Hollister will assume that any communications we receive from your email or other communication tools related to you or your login account on the website, have been made by you unless we receive notice stating otherwise.
The trademarks, logos, and service marks (brands) displayed on the website are the property of Hollister, or its licensors or content providers, or other parties. You and any others acting on your behalf are prohibited from using the brands for any purpose, including, but not limited to, use as meta tags on other websites without the written permission of Hollister or other third parties that may own the brands. You may not use framing techniques or technology to enclose any content on the website without the prior written consent of Hollister. Furthermore, you cannot take advantage of the website's content in the meta tags or by using "hidden text" techniques without the express written consent of Hollister. All and any content, including software programs, available on or through the site are protected by copyright, trademark, and the other applicable laws and regulations of Republic of Indonesia and other countries.
Hollister respects the intellectual property rights of others, and we ask our users to do the same. You are hereby informed that Hollister has adopted and implemented the policy of terminating users, in the appropriate circumstances, who commit copyright infringements. Hollister may, in certain circumstances and at its discretion, disable and/or terminate your account and/or the membership of users who may be infringing the intellectual property rights of third parties.
Provided it does not conflict with any provisions contained in these Terms and Conditions, or any applicable general legal principles, any provision of these Terms and Conditions will continue to impose an obligation on any party after the expiry of these Terms and Conditions.
Hollister is free from fulfilling these Terms and Conditions, in part or as a whole, as a result of an event or series of events caused by:
In the case such events should occur, Hollister may temporarily be unable to deliver the products you have purchased, you will be given the option to delay delivery or cancel the purchase and receive a refund.
No failure or delay by us or you in exercising any right under these Terms and Conditions shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions.
You may not assign these Terms and Conditions (or any rights, benefits or obligations) by operation of the law, or otherwise, without the prior written consent of Hollister, which may be withheld at Hollister’s discretion. Any attempted assignment that does not comply with these Terms and Conditions shall be null and void. Hollister may assign these Terms and Conditions, in whole or in part, to any third party at its discretion.
If any clause in these Terms and Conditions shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause. All of which shall remain in full force and effect, so long as these Terms and Conditions shall be capable of continuing in effect without the unenforceable term.
You acknowledge and agree that Hollister can, according to its own policies, modify, add, or eliminate part of these Terms and Conditions at any time and in any manner by posting the revised Terms and Conditions to the website. You may not change or modify these Terms and Conditions under any circumstances. You are responsible for periodically checking any changes we make to these Terms and Conditions. Due to your continued use of this site after any changes to the Terms and Conditions are made indicates that you have accepted the changes.
These Terms and Conditions shall be governed and construed in accordance with the law of Republic of Indonesia. Both Hollister and you as the user/customer hereby agree to submit to the non-exclusive jurisdiction of the Indonesian courts. All dealings, correspondences, and contacts between Hollister and you as the user/customer shall be made or conducted in the Indonesian language.
If any customer has any complaints that they would like to raise to the authority, Republic of Indonesia's Ministry of Trade provides complaint services below: Directorate General of Consumer Protection and Trade Order, Ministry of Trade of the Republic of Indonesia
WhatsApp: 0853-1111-1010
Email: contact.us@kemendag.go.id
If you have any questions or comments about this Terms and Conditions or if you would like us to update the information we have about you or your preferences, please contact us by email at hello@hollisterco.id or come to our office at Sahid Sudirman Center 28th Floor, Jl. Jend. Sudirman Kav.86. Jakarta - 10220.
Effective as of 1 November 2025
Effective as of 1 July 2026
This Privacy Notice governs how HollisterCo Indonesia, managed by PT Mitra Adiperkasa Tbk (“HollisterCo”, “we”, “us”, or “our”), manages information and personal data of website users, mobile application users[RW1] [JH2] , and customers of our physical stores and online stores.
“User” or “you” refers to website users, mobile application users and customers of our stores and web stores. The terms “personal data” or “personal information” refer to any information, data, or combination thereof that identifies, relates to, describes, or can reasonably be associated with, directly or indirectly, an individual, including personal data as defined under applicable laws and regulations.
HollisterCo respects your privacy and is committed to protecting the security of your personal data. This Privacy Notice explains the legal basis, terms, and conditions governing the collection, acquisition, processing, analysis, storage, updating, display, announcement, transmission, dissemination, disclosure, access, deletion, and destruction of personal data provided by Users or collected by HollisterCo when Users register, access our website, use our mobile applications, make purchases, or use our services.
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Information We Collect
We may obtain personal information from various sources, including when you create an account, access our website or mobile applications, visit or make purchases at our stores or online store, communicate with us via phone, email, or social media, or through our group companies, business partners, and authorized third parties.
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Types of Personal Data Collected
Including but not limited to:
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How We Use Your Information
We may combine collected information with data from our affiliates, partners, and publicly available sources for the purposes described above.
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Legal Basis for Processing
We process personal data on the basis of:
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Third Party Involvements
HollisterCo acts as the Personal Data Controller and appoints the following parties as its authorized vendors to support the provision of services to you:
These vendors process personal data strictly in accordance with HollisterCo’s documented instructions and for purposes aligned with the services they provide.
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Cross Border Transfers
Certain third parties engaged by HollisterCo may be located outside Indonesia. As a result, your personal data may be transferred to jurisdictions such as:
Such transfers are conducted to enable each party to carry out its respective roles and responsibilities in processing your personal data for the purposes defined in this Privacy Notice. Cross‑border data transfers will be protected by adequate safeguards or explicit consent.
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Online Advertising
We may use cookies and advertising networks to deliver interest‑based advertisements. These networks may collect data across participating websites to measure marketing effectiveness and personalize advertisements.
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Information We Share
We value transparency in how personal data is handled. We may share your personal data with:
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Data Storage and Retention
Personal data is stored electronically in secure systems managed by us or our service providers as long as you are registered in our services. We have defined retention periods which depend on legal, contractual, and operational requirements. Once expired, data will be securely deleted or destroyed.
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Your Rights as a Data Subject
Subject to applicable laws, you have the right to:
To exercise these rights, you may perform the actions directly through our provided features in our digital services or contact us through our official contact channel as provided under this Privacy Notice.
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Links to Other Websites
Our website may contain links to third‑party websites. Each of such third parties shall be responsible for its own content or privacy practices.
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Data Security
We implement administrative, technical, and physical safeguards to protect personal data. We maintain robust security practices and regularly improve them to help protect your information. However, Users are also encouraged to protect their personal data.
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Children’s Information
Users under 18 years old must obtain parental or legal guardian consent before accessing or using this website, mobile application or using our services or making purchase on/at our store. By accessing or using this website, mobile application, and/or any of our service, and/or or by making a purchase on/at our store, you confirm that you are at least 18 years old.
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Updates to This Privacy Notice
This Privacy Notice may be updated periodically. Continued use of our services constitutes acceptance of the updated policy. Significant changes will be clearly notified.
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Marketing Communications
You may unsubscribe from marketing communications at any time via provided links or your account settings.
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Governing Law
This Privacy Policy is governed by the laws of the Republic of Indonesia.
This Notice is available in Indonesian and English. In the event of any inconsistency, the Indonesian version shall prevail.
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Contact Us
For inquiries or to exercise your rights, contact us at:
📧 hello@hollisterco.id
Last updated: 1 July 2026
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