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V-Neck Babydoll Tank

Sale

V-Neck Babydoll Tank

Regular price Rp345.000

Regular price ~~Rp690.000~~ Sale price Rp345.000 Clearance

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Easy Asymmetrical Hem Babydoll Tank

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Easy Asymmetrical Hem Babydoll Tank

Regular price Rp395.000

Regular price ~~Rp790.000~~ Sale price Rp395.000 Clearance

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Embroidered Sequin Tank

Sale

Embroidered Sequin Tank

Regular price Rp345.000

Regular price ~~Rp690.000~~ Sale price Rp345.000 Clearance

Sale
Longline Ruffle Icon Tunic Babydoll Top

Longline Ruffle Icon Tunic Babydoll Top

Regular price Rp490.000

Regular price ~~Rp490.000~~ Sale price Rp490.000 Clearance
Smocked Waist Embroidered Mini Dress

Sale

Smocked Waist Embroidered Mini Dress

Regular price Rp712.000

Regular price ~~Rp890.000~~ Sale price Rp712.000 Clearance

Sale
Strapless Babydoll Mini Dress

Sale

Strapless Babydoll Mini Dress

Regular price Rp534.000

Regular price ~~Rp890.000~~ Sale price Rp534.000 Clearance

Sale
Button Front Mini Dress

Sale

Button Front Mini Dress

Regular price Rp623.000

Regular price ~~Rp890.000~~ Sale price Rp623.000 Clearance

Sale
Short-Sleeve Flyaway Ruffle Shirt

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Short-Sleeve Flyaway Ruffle Shirt

Regular price Rp490.000

Regular price ~~Rp490.000~~ Sale price Rp490.000 Clearance

Sold out
Crochet-Style High-Neck Top

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Crochet-Style High-Neck Top

Regular price Rp690.000

Regular price ~~Rp690.000~~ Sale price Rp690.000 Clearance

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Short-Sleeve Icon Henley

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Short-Sleeve Icon Henley

Regular price Rp590.000

Regular price ~~Rp590.000~~ Sale price Rp590.000 Clearance

Sold out
Oversized Off-the-Shoulder Bubble Tea Graphic Tee

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Oversized Off-the-Shoulder Bubble Tea Graphic Tee

Regular price Rp245.000

Regular price ~~Rp490.000~~ Sale price Rp245.000 Clearance

Sold out
Stitchy Crochet-Style Poncho

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Stitchy Crochet-Style Poncho

Regular price Rp790.000

Regular price ~~Rp790.000~~ Sale price Rp790.000 Clearance

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V-Neck Pintuck Top

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V-Neck Pintuck Top

Regular price Rp690.000

Regular price ~~Rp690.000~~ Sale price Rp690.000 Clearance

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Little Miss Senior Graphic Cami

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Little Miss Senior Graphic Cami

Regular price Rp390.000

Regular price ~~Rp390.000~~ Sale price Rp390.000 Clearance

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Short-Sleeve Pocket Henley

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Short-Sleeve Pocket Henley

Regular price Rp590.000

Regular price ~~Rp590.000~~ Sale price Rp590.000 Clearance

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All-Over Lace 2-in-1 Top

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All-Over Lace 2-in-1 Top

Regular price Rp552.000

Regular price ~~Rp690.000~~ Sale price Rp552.000 Clearance

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Mean Girls She doesn't even go here! Graphic Cami

Mean Girls She doesn't even go here! Graphic Cami

Regular price Rp390.000

Regular price ~~Rp390.000~~ Sale price Rp390.000 Clearance
Cinch Bust Babydoll Top

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Cinch Bust Babydoll Top

Regular price Rp345.000

Regular price ~~Rp690.000~~ Sale price Rp345.000 Clearance

Sold out
Three-Quarter Sleeve Cable-Knit Crew Sweater

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Three-Quarter Sleeve Cable-Knit Crew Sweater

Regular price Rp690.000

Regular price ~~Rp690.000~~ Sale price Rp690.000 Clearance

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Easy Short-Sleeve Babydoll Top

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Easy Short-Sleeve Babydoll Top

Regular price Rp245.000

Regular price ~~Rp490.000~~ Sale price Rp245.000 Clearance

Sold out
All-Over Lace Racerback Tank

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All-Over Lace Racerback Tank

Regular price Rp445.000

Regular price ~~Rp890.000~~ Sale price Rp445.000 Clearance

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Always Cozy Lace Trim Babydoll Sleep Tank

Sale

Always Cozy Lace Trim Babydoll Sleep Tank

Regular price Rp245.000

Regular price ~~Rp490.000~~ Sale price Rp245.000 Clearance

Sale
Cable-Knit Icon Henley Sweater

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Cable-Knit Icon Henley Sweater

Regular price Rp690.000

Regular price ~~Rp690.000~~ Sale price Rp690.000 Clearance

Sold out
Cap Sleeve Button Front Mini Dress

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Cap Sleeve Button Front Mini Dress

Regular price Rp712.000

Regular price ~~Rp890.000~~ Sale price Rp712.000 Clearance

Sold out
Off-the-Shoulder Banded Top

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Off-the-Shoulder Banded Top

Regular price Rp290.000

Regular price ~~Rp290.000~~ Sale price Rp290.000 Clearance

Sold out
Crepe Slip Maxi Dress

Crepe Slip Maxi Dress

Regular price Rp990.000

Regular price ~~Rp990.000~~ Sale price Rp990.000 Clearance
Lace Trim Mini Dress

Sale

Lace Trim Mini Dress

Regular price Rp712.000

Regular price ~~Rp890.000~~ Sale price Rp712.000 Clearance

Sale
Lace Inset Maxi Dress

Sale

Lace Inset Maxi Dress

Regular price Rp792.000

Regular price ~~Rp990.000~~ Sale price Rp792.000 Clearance

Sale

Page 14

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PT Mitra Adiperkasa, Hollister Indonesia
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Customers Complaint Service

PT Mitra Adiperkasa, Hollister Indonesia
Email: hello@hollisterco.id
Phone: 0815-7427-7720 (WhatsApp).

Directorate General of Consumer Protection and Trade Compliance, Ministry of Trade of the Republic of Indonesia, 0853-1111-1010 (WhatsApp)

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Terms and Conditions Privacy Policy

Hollister Co. International

Terms and Conditions

Effective as of October 2025

Hollister Co. International

TERMS AND CONDITIONS

Effective as of October 2025.

This website is owned and operated by PT. Mitra Adiperkasa, Tbk. and these Terms and Conditions apply to visitors and users of Hollister. The term “We” refers to Hollister, the provider of this website and “You” as a user who accepts these Terms and Conditions. If you do not agree to these Terms and Conditions, please refrain from using this website.

Eligibility

As a user and to place an order within Hollister, you must be at least 17 (seventeen) years of age. If you are under 17 (seventeen) years of age, you must only place an order with Hollister with the consent and involvement of your parent or guardian. If you do not have consent and involvement from your parent or guardian, you must stop using the site.

Privacy Policy

You agree that all information and personal data provided to Hollister through website, email, telephone, or other forms of communication is truly yours and not obtained from personal information belonging to third parties without legal permission. You acknowledge that you have read and understood our Privacy Policy and agree to all its terms. In particular, you agree and give us permission to collect, process, analyze, store, disclose, transfer and delete your personal information in accordance with our Privacy Policy. Please go to Privacy Policy to access our updated Privacy Policy.

License and Access to Website

Hollister and all content provided on the website is the property of PT. Mitra Adiperkasa, Tbk. and its licensors or content providers, and under the protection of copyright, trademark, and the law of the Republic of Indonesia and other applicable domestic and foreign rules and regulations. Hollister grants you a limited license to access and make personal use of Hollister. Unless stated otherwise, you have permission to access, copy, download, and print content provided on the website for personal and non-commercial use, as long as you do not change or remove any copyrights, trademarks, or ownership information in the content. Hollister and its licensors or content providers reserve the rights to all content provided on the website, including intellectual property rights, and provide this content by a license that can be revoked at any time in accordance with Hollister.

Prohibitions

Hollister strictly prohibits any misuse of content provided on the website, including, but not limited to: any downloading, copying, or other use of content to compete with Hollister or to benefit other vendors or third parties; all unauthorized caching and linking to the website or illegal framing of content available on the website; all changes, distribution, deployment, execution, broadcast, publication, uploading, licensing, manipulation, transfer or sale, or derivative work creation, from all content, products or services available on the website that you do not have the right to use. All uploads, transmission or deployment of materials containing software viruses or computer codes, files or programs designed to disrupt, interfere with or restrict computer use; the use of hardware or software to intercept, or extract information (e.g., system data or personal information) from the website, including, but not limited to, the use of scraping or any data extraction methods, robots, spiders, or similar tools; or any actions forcing or may force an overload or unreasonable or disproportion usage or damage which interrupts the operation of Hollister infrastructure is prohibited. Hollister reserves the right to reject or cancel membership, to ban any party from the website and prohibit website use for any reason and limit or restrict you from accessing the website at any time without notice. Hollister does not guarantee or claim that any content used on the website does not violate the rights of any third parties with no affiliation to Hollister. The termination of access or use will not put aside or affect any other rights or relief of Hollister, under the law or in equity.

TERMS OF SALE

Product Information

1. All material and information relating to products presented by Hollister is intended to be used for personal educational or informational purposes only.
2. All products should be used strictly in accordance with their instructions, precautions, and guidelines.
3. Product image as seen on the Hollister may slightly differ from the actual product that you receive. There may be a 1-2cm difference in measurements depending on the development and manufacturing process. Actual colors may also vary. This is due to the fact that every computer monitor has a different capability to display color thus we cannot guarantee that the color you see accurately portrays the true color of the product.
4. Whilst we make the best efforts to ensure that all details, descriptions, and prices which appear on Hollister are accurate, we do not warrant that the descriptions, colors, information, pricing, promotions or other content available on the website is accurate, current or free from error. Hollister may correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice, including after you have submitted your order.

Placing Order

1. To place an order, you must submit your information to us which is accurate and true. You must also keep your information up to date by informing us of any changes.
2. To submit an order, you will be required to follow the online shopping process on Hollister. After that you will receive an order confirmation/invoice which will act as an acknowledgement of your order.
3. Whilst we make the best efforts to ensure that all details, descriptions, and prices which appear on Hollister are accurate, there may be instances where errors may occur. If we discover an error in the price of any products which you have ordered, we will inform you of this and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel your order before we have shipped it to you and you have already paid for your order, you will receive a full refund.
4. We are under no obligation to fulfill your order if the price listed on Hollister is incorrect.
5. To minimize the risk of unauthorized access, we encrypt your card data. Once we receive your order, we will request pre-authorization on your card to ensure sufficient funds are available to complete the transaction. Order will not be confirmed until this pre-authorization check has been completed. Your card will be debited once we have sent you the order confirmation. Cards are subject to validation checks and authorization by card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery.
6. Upon authorization of the payment, by clicking the “Place Order” button you are confirming that you have reviewed your order (product color, size, quantity (as relevant)), that the card belongs to you and that you have sufficient funds or credit facilities to cover the cost of your order.
7. We reserve the right to withdraw any products from Hollister at any time and/or remove or edit any materials or content on Hollister. We will make our best efforts to always process all orders but there may be exceptional circumstances wherein, we may need to refuse to process an order after we have sent you the order confirmation/invoice, which we reserve the right to do at any time, at our sole discretion.
8. We will not be liable to you or any other third party by reason of our withdrawing any product from Hollister whether it has been sold or not, removing or editing any materials or contents on Hollister or for refusing to process or accept an order.
9. Payment Method

Hollister accommodates several payment methods to ease your shopping experience. The payments methods available are:

• Bank Transfer – Virtual Account

Bank Transfer (Automatic Confirmation) or Virtual Account (VA) is bank transfer method using a unique virtual account number that will be issued once you finish the transaction process. The number will be different for each order.

Advantages of using Virtual account:

• Easy & practical – Automatic confirmation by system, and the order will be processed immediately once payment is completed.
• Make sure to make the payment by 1x24 hours from the time of order confirmation to avoid automatic cancellations by our system.

• Credit Card

You can use your Mastercard, Visa and JCB credit card for payment. You need to input your card details on Checkout page. The required data you need to input are:

• 16 digits of card number.
• Card’s expiry date.
• CVV Numbers: 3 digits of confidential numbers on the back of the card. Orders that use a different name than stated on the card will be cancelled by the system as fraud prevention mechanism.

Orders that use a different name than stated on the card will be cancelled by the system as fraud prevention mechanism.

• QRIS Pay

Delivery

1. We aim to deliver the product to you at the place of delivery stated in your order.
2. We will attempt to notify you if there is a delay in delivery, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
3. We deliver in our standard packaging. You acknowledge that the products are standard and not made bespoke to fit any particular requirements that you may have.
4. CLICK and COLLECT Hollister allows you to choose CLICK and COLLECT service, where you can shop on our website and collect the products at a store of your choice. Guides on CLICK and COLLECT:

1. You can choose CLICK and COLLECT service during the shipment detail process where you will need to select the store you wish to collect your order from.
2. We will send your collection code by Email to the registered Email ID once your order is ready to be collected.
3. You can collect the products only after receiving the collection code by Email. Show the code to our Cashier to complete the process. If you lose your collection code, please contact our Customer Service Team and we can help you to resend it.
4. CLICK and COLLECT method can only be selected if all the products are available from one single location.

Return Policy

Criterias

1. Product purchased at full price and with a maximum of 30% discount. We do not accept returns for products which have been purchased at more than 30% discount during promotion period
2. Product must have never been used and must still be in its original condition, complete with labels attached to the product and without damage.
3. Product must has no stains, broken seams, missing buttons, loosened threads or other conditions that deem the product to be defective or damaged.
4. Products must have its brand box and packaging in its original condition. The box and packaging must not be broken or dented, not attached to any adhesive material, and complete with other items from the original packaging such as cartons, clothes hangers, stickers, ribbons, ropes, polybags, plastic, and other objects.
5. Request for product return must be made within 7 (seven) days of when the order is received. Returned products must be received at the pre-determined location no later than 7 (seven) days after the date of return is approved by Hollister.
6. When returning the product, please use the outer/packaging box as we sent you and cover the product packaging with a sturdy wrapper and add a “FRAGILE” sticker to the shipment to damage on the original box during shipment. We do not accept any form of returns where there is damage to the product and the product packaging/box.
7. Refund process takes 7 (seven) to 14 (fourteen) working days. It may vary depending on the refund method. Refund will be made as soon as we have received the returned products and according to your initial payment method selected during puchase. We do not refund the shipping costs of returned products
8. Please contact our Customer Service Team via email to hello@hollisterco.id to submit the return request.

Exchange Policy

We do not support exchange of the products but you may return your product for a full refund (provided the exchanged product meets the criteria) and place a new order.

Exceptions

Due to health and sanitary considerations, return requests do not apply specifically to swimwear, sports bras, sportswear, tights (including tights/leggings, compression/compression pants, cycling shorts), socks, fitness equipment, sports accessories (including hats), and other products or brands with specific Terms and Conditions and which have been stated clearly in the description.

Faulty Products

1. All product descriptions, information, and materials posted on Hollister are provided ‘as is’ and without warranties expressed, implied, or otherwise howsoever arising.
2. If the product that you receive is faulty, please contact our Customer Service Team and provide us with your order number, name and address, product details, and the reason for return, and an information on a refund or an exchange request.
3. Upon receipt of the faulty product, we will examine it and advise you on the status of the refund or exchange (if any).
4. Hollister may at its discretion refuse to process an exchange. However, we may offer a refund as a substitute remedy.
5. In the event the product returned is not faulty, we may at our discretion decide not to exchange or refund for the product.
6. For more information on exchange policy, please refer to our Return Policy.

MAPCLUB POINTS

MAPCLUB POINTS EARN

1. MAPCLUB POINTS will only be earned for orders which are successfully delivered.
2. Points will be earned on full transaction value paid nett of VAT
3. If a product is returned, the MAPCLUB Points earned will be reversed for each individual product returned
4. In the event that a product and your MAPCLUB account goes into a negative balance after reversing the earned points, MAPCLUB reserves the right to contact you to pay the equivalent of the points in negative balance and/or suspend/cancel your membership.
5. MAPCLUB Points, will be credited 30 (thirty) days after product is delivered.
6. Please click here for more information on MAPCLUB.

Disclaimer

Unless stated in these Terms and Conditions or by the applicable law, Hollister does not make any statements, representations, warranties or guarantees, and offers no other conditions, express or implied, about any matter, including but not limited to, the merchantability, suitability, fitness for any specific use or purpose, or non-infringement of Hollister membership, for all content and all products or services available through Hollister as well as implied guarantees from a course of performance or dealing. In certain areas, the law does not permit the disclaimer of guarantees, so the above disclaimer is limited to the extent that the law permits.

You may use this website at your own risk. We reserve the right to limit or revoke your access to the whole website, or some features, or some parts, at any time. Hollister does not guarantee that there will not be any interruptions while accessing the website; that the website is safe; or free of viruses; or the accuracy, truth, punctuality, benefit, reliability, completeness and correctness of the information provided by the website. Should you download content from this website, be sure it is your own decision and that you understand the risk. You hold responsibility for any damage to your computer system or any loss of data caused by downloaded content.

Limited Liability

The providers of products and services available on Hollister are independent contractors and not agents or employees of Hollister. Hollister is not liable for any actions, errors, negligence, omissions, statements, representations, warranties, breaches, or violations of these providers, or any personal injuries, death, property damage, or other damages, or any resulting costs.

You fully understand, acknowledge, and agree that you assume full responsibility for your use of this website and/or Hollister membership, communications with any third parties and the purchase and use of the products and services available from Hollister. You fully understand, acknowledge, and agree that all information you send or receive during your membership and/or use of this website is not completely secure and may be intercepted by unauthorized parties. You fully understand, acknowledge, and agree that you assume full responsibility of the consequences and risks of using this website, which is made available at no charge.

You fully understand, acknowledge, and agree that, as far as the law permits, including, but not limited to, consumer rights protection, Hollister or its licensors, distributors or third-party content providers do not assume any responsibility or liability for consequential or any other damages caused by or related to:

1. This website, or other websites or resources you have accessed through links from this website,
2. Any action we take or fail to take, as a result of communications you send to us,
3. Your membership of Hollister, including any termination or cancellation of items such as, but not limited to, your membership and any referral credit program,
4. Any products or services made available or purchased from this website, including any losses, damages, or injuries arising from the use of using such products or services,
5. Any delay and/or inability to use this website or any information, products, and services available from the website,
6. Any modification, omission, or removal of any content submitted or posted to this website,
7. Any use of this website, either based on contract, error, legal liability, or any other means, even if Hollister has been informed of the possibility of any damages, is the sole responsibility of the user to evaluate the accuracy, completeness, or usefulness of any opinion, advice, suggestion, or any other content available through this website or linked site or any related resources,

This disclaimer applies, without limitations, to any damages or injuries arising from failure of performance, error, omission, interruption, removal, defect, operation or transmission tardiness, computer virus, file corruption, communications failure, system or system outage, personal loss or theft, destruction, illegal or unauthorized access, modification, data usage and all form of loss. You specifically acknowledge and agree that Hollister, or its licensors, distributor or third party content providers shall not be liable for any defamatory, offensive or illegal conduct of any user of this website. You and Hollister agree that the cause of any action arising from or related to this website must be commenced within 1 (one) year after the cause of action occurred, or the cause of the action is permanently banned. Because certain jurisdictions do not allow limitations on the length of any implied warranty, exclusions or limitations of liability for damage as a result of an incident, all or part of the above restrictions can be limited to the extent the law permits.

Indemnity and Release

You will indemnify and release Hollister from and against any and all fines, penalties, liabilities, losses, and other forms of damage of any kind whatsoever, including attorneys’ and experts’ fees incurred by Hollister and any related parties, and must defend Hollister and any related parties against any and all claims arising from:

1. Your violation of the Terms and Conditions,
2. Your misconduct or commission of fraud or negligence, or
3. Your violation of the rights of any third party

Hollister will control the defense of any claim to which this indemnity may apply, and in any event, you must not resolve any claim without the prior written consent of Hollister.

Complaints Management

Hollister places great value on our customer satisfaction. You may contact us at a designated time using the contact details from the Contact Us. We will attempt to address your concerns and will contact you on receipt of any relevant enquiry or complaint. In the event of a complaint, it will help us if you can describe the object of your complaint as accurately as possible and, where applicable; send us copies of the order or the order number that was sent to you in the order confirmation email.

Electronic Communications

When you use the website or send emails to Hollister, you are communicating with Hollister electronically. You agree that all agreements, notices, disclosure, and other means of communications sent to you electronically are legally valid as written communications. All notices from Hollister are deemed to have been delivered and received by you when sent to the email address you provide to Hollister

Password Protected Website Access

Access to parts of the website which are protected by passwords is limited to authorized users only. You are responsible for protecting your login details, including your password. You agree that you are responsible for any and all statements made, and for acts and omissions that occur through the use of your login details. If you have any reason to suspect your login details have been misused or stolen, please inform Hollister immediately. Hollister will assume that any communications we receive from your email or other communication tools related to you or your login account on the website, have been made by you unless we receive notice stating otherwise.

Trademarks and Copyrights

The trademarks, logos, and service marks (brands) displayed on the website are the property of Hollister, or its licensors or content providers, or other parties. You and any others acting on your behalf are prohibited from using the brands for any purpose, including, but not limited to, use as meta tags on other websites without the written permission of Hollister or other third parties that may own the brands. You may not use framing techniques or technology to enclose any content on the website without the prior written consent of Hollister. Furthermore, you cannot take advantage of the website's content in the meta tags or by using "hidden text" techniques without the express written consent of Hollister. All and any content, including software programs, available on or through the site are protected by copyright, trademark, and the other applicable laws and regulations of Republic of Indonesia and other countries.

Intellectual Property Right Infringement Claims

Hollister respects the intellectual property rights of others, and we ask our users to do the same. You are hereby informed that Hollister has adopted and implemented the policy of terminating users, in the appropriate circumstances, who commit copyright infringements. Hollister may, in certain circumstances and at its discretion, disable and/or terminate your account and/or the membership of users who may be infringing the intellectual property rights of third parties.

Continuity of Terms After Agreement Ends

Provided it does not conflict with any provisions contained in these Terms and Conditions, or any applicable general legal principles, any provision of these Terms and Conditions will continue to impose an obligation on any party after the expiry of these Terms and Conditions.

Force Majeure

Hollister is free from fulfilling these Terms and Conditions, in part or as a whole, as a result of an event or series of events caused by:

• Fire, explosion, storm, flood, earthquake, other weather conditions or acts of nature
• Acts of war, terrorism, insurrection, riots, civil disturbance or uprising
• Quarantines or embargoes
• Strikes
• Epidemic
• Impossibility of the use of railways, shipping aircraft, motor transport or other means of public or private transport
• Impossibility of the use of public or private telecommunications networks, or
• Other causes beyond the control of Hollister

In the case such events should occur, Hollister may temporarily be unable to deliver the products you have purchased, you will be given the option to delay delivery or cancel the purchase and receive a refund.

Waiver

No failure or delay by us or you in exercising any right under these Terms and Conditions shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions.

Assignment

You may not assign these Terms and Conditions (or any rights, benefits or obligations) by operation of the law, or otherwise, without the prior written consent of Hollister, which may be withheld at Hollister’s discretion. Any attempted assignment that does not comply with these Terms and Conditions shall be null and void. Hollister may assign these Terms and Conditions, in whole or in part, to any third party at its discretion.

Severability

If any clause in these Terms and Conditions shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause. All of which shall remain in full force and effect, so long as these Terms and Conditions shall be capable of continuing in effect without the unenforceable term.

Modification and Alteration

You acknowledge and agree that Hollister can, according to its own policies, modify, add, or eliminate part of these Terms and Conditions at any time and in any manner by posting the revised Terms and Conditions to the website. You may not change or modify these Terms and Conditions under any circumstances. You are responsible for periodically checking any changes we make to these Terms and Conditions. Due to your continued use of this site after any changes to the Terms and Conditions are made indicates that you have accepted the changes.

Governing Law

These Terms and Conditions shall be governed and construed in accordance with the law of Republic of Indonesia. Both Hollister and you as the user/customer hereby agree to submit to the non-exclusive jurisdiction of the Indonesian courts. All dealings, correspondences, and contacts between Hollister and you as the user/customer shall be made or conducted in the Indonesian language.

Consumer Complaint Service

If any customer has any complaints that they would like to raise to the authority, Republic of Indonesia's Ministry of Trade provides complaint services below: Directorate General of Consumer Protection and Trade Order, Ministry of Trade of the Republic of Indonesia
WhatsApp: 0853-1111-1010
Email: contact.us@kemendag.go.id

Contact Us

If you have any questions or comments about this Terms and Conditions or if you would like us to update the information we have about you or your preferences, please contact us by email at hello@hollisterco.id or come to our office at Sahid Sudirman Center 28th Floor, Jl. Jend. Sudirman Kav.86. Jakarta - 10220.

Last update as of October 2025.

Hollister Co. International

Privacy Policy

Effective as of 1 November 2025

Effective as of 1 July 2026

This Privacy Notice governs how HollisterCo Indonesia, managed by PT Mitra Adiperkasa Tbk (“HollisterCo”, “we”, “us”, or “our”), manages information and personal data of website users, mobile application users[RW1] [JH2] , and customers of our physical stores and online stores.

“User” or “you” refers to website users, mobile application users and customers of our stores and web stores. The terms “personal data” or “personal information” refer to any information, data, or combination thereof that identifies, relates to, describes, or can reasonably be associated with, directly or indirectly, an individual, including personal data as defined under applicable laws and regulations.

HollisterCo respects your privacy and is committed to protecting the security of your personal data. This Privacy Notice explains the legal basis, terms, and conditions governing the collection, acquisition, processing, analysis, storage, updating, display, announcement, transmission, dissemination, disclosure, access, deletion, and destruction of personal data provided by Users or collected by HollisterCo when Users register, access our website, use our mobile applications, make purchases, or use our services.

____________________________________________________________

Information We Collect

We may obtain personal information from various sources, including when you create an account, access our website or mobile applications, visit or make purchases at our stores or online store, communicate with us via phone, email, or social media, or through our group companies, business partners, and authorized third parties.

____________________________________________________________

Types of Personal Data Collected

Including but not limited to:

Contact information (e.g., name, address, email, phone number)
Identification information (e.g., date of birth, age, gender, physical attributes)
Photographs (e.g., for events or contests)
Banking and payment information
Communication records
Authentication and credential data
Device, browser, operating system, and technical information
Automatically collected data (cookies, web beacons, analytics tools)
Geolocation data derived from IP addresses
Purchase Data

____________________________________________________________

How We Use Your Information

Your personal data may be processed for the following purposes:Register and manage user accounts
Provide products and services
Process orders, payments, deliveries, refunds, and returns
Maintain transaction records
Respond to inquiries and provide customer support
Communicate marketing information, offers, and promotions
Enable social and interactive features
Publish testimonials (with limited identifying details)
Organize events, promotions, and contests
Personalize content, offers, and advertising
Operate, analyze, and improve our business
Prevent fraud and ensure system security
Enforce terms and comply with legal obligations

We may combine collected information with data from our affiliates, partners, and publicly available sources for the purposes described above.

____________________________________________________________

Legal Basis for Processing

We process personal data on the basis of:

Performance of a contract;
Legal obligations;
Legitimate interests (e.g., operations, fraud prevention, security) provided such interests do not override the rights and freedoms of data subjects;
Public interest;
Explicit consent, where required such as for marketing

____________________________________________________________

Third Party Involvements

HollisterCo acts as the Personal Data Controller and appoints the following parties as its authorized vendors to support the provision of services to you:

Shopify Plus & Partners
Midtrans
PT Gtech Digital Asia
Haptik AI
Google Inc
Meta
JNE
RPX
Grab

These vendors process personal data strictly in accordance with HollisterCo’s documented instructions and for purposes aligned with the services they provide.

____________________________________________________________

Cross Border Transfers

Certain third parties engaged by HollisterCo may be located outside Indonesia. As a result, your personal data may be transferred to jurisdictions such as:

US
Europe
Singapore
India

Such transfers are conducted to enable each party to carry out its respective roles and responsibilities in processing your personal data for the purposes defined in this Privacy Notice. Cross‑border data transfers will be protected by adequate safeguards or explicit consent.

____________________________________________________________

Online Advertising

We may use cookies and advertising networks to deliver interest‑based advertisements. These networks may collect data across participating websites to measure marketing effectiveness and personalize advertisements.

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Information We Share

We value transparency in how personal data is handled. We may share your personal data with:

Group companies and affiliates
Business partners and service providers
Payment processors and financial institutions
Advertising and analytics networks
Government authorities and law enforcement (if legally required)
Other parties with your consent or lawful justification

____________________________________________________________

Data Storage and Retention

Personal data is stored electronically in secure systems managed by us or our service providers as long as you are registered in our services. We have defined retention periods which depend on legal, contractual, and operational requirements. Once expired, data will be securely deleted or destroyed.

____________________________________________________________

Your Rights as a Data Subject

Subject to applicable laws, you have the right to:

Obtain information about data processing
Access and obtain copy your personal data
Correct inaccurate or incomplete data
Request stop processing and deletion of personal data
Restrict processing
Withdraw consent
Data portability and interoperability
Object to automated decision‑making
Exercise rights without discrimination
In the event of any confirmed and verified personal data processing violation, exercise any available rights and legal remedies in accordance with applicable laws and regulations and the Company’s internal policies.

To exercise these rights, you may perform the actions directly through our provided features in our digital services or contact us through our official contact channel as provided under this Privacy Notice.

____________________________________________________________

Links to Other Websites

Our website may contain links to third‑party websites. Each of such third parties shall be responsible for its own content or privacy practices.

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Data Security

We implement administrative, technical, and physical safeguards to protect personal data. We maintain robust security practices and regularly improve them to help protect your information. However, Users are also encouraged to protect their personal data.

____________________________________________________________

Children’s Information

Users under 18 years old must obtain parental or legal guardian consent before accessing or using this website, mobile application or using our services or making purchase on/at our store. By accessing or using this website, mobile application, and/or any of our service, and/or or by making a purchase on/at our store, you confirm that you are at least 18 years old.

____________________________________________________________

Updates to This Privacy Notice

This Privacy Notice may be updated periodically. Continued use of our services constitutes acceptance of the updated policy. Significant changes will be clearly notified.

____________________________________________________________

Marketing Communications

You may unsubscribe from marketing communications at any time via provided links or your account settings.

____________________________________________________________

Governing Law

This Privacy Policy is governed by the laws of the Republic of Indonesia.

This Notice is available in Indonesian and English. In the event of any inconsistency, the Indonesian version shall prevail.

____________________________________________________________

Contact Us

For inquiries or to exercise your rights, contact us at:
📧 hello@hollisterco.id

Last updated: 1 July 2026

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