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Relaxed Everyday Tee

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Relaxed Everyday Tee

Regular price Rp232.000

Regular price ~~Rp290.000~~ Sale price Rp232.000 Clearance

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Boxy Heavyweight Crew T-Shirt

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Boxy Heavyweight Crew T-Shirt

Regular price Rp195.000

Regular price ~~Rp390.000~~ Sale price Rp195.000 Clearance

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Relaxed Cargo Joggers

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Relaxed Cargo Joggers

Regular price Rp553.000

Regular price ~~Rp790.000~~ Sale price Rp553.000 Clearance

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Boxy Heavyweight Crew T-Shirt

Boxy Heavyweight Crew T-Shirt

Regular price Rp390.000

Regular price ~~Rp390.000~~ Sale price Rp390.000 Clearance
Boxy Heavyweight Washed Crew T-Shirt

Sale

Boxy Heavyweight Washed Crew T-Shirt

Regular price Rp312.000

Regular price ~~Rp390.000~~ Sale price Rp312.000 Clearance

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Relaxed Cargo Joggers

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Relaxed Cargo Joggers

Regular price Rp553.000

Regular price ~~Rp790.000~~ Sale price Rp553.000 Clearance

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Boxy Heavyweight Contrast Stitch Crew T-Shirt

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Boxy Heavyweight Contrast Stitch Crew T-Shirt

Regular price Rp312.000

Regular price ~~Rp390.000~~ Sale price Rp312.000 Clearance

Sale
Lace Trim Layering Cami

Lace Trim Layering Cami

Regular price Rp490.000

Regular price ~~Rp490.000~~ Sale price Rp490.000 Clearance
Relaxed Everyday Tee

Relaxed Everyday Tee

Regular price Rp290.000

Regular price ~~Rp290.000~~ Sale price Rp290.000 Clearance
Boxy Heavyweight Crew T-Shirt

Boxy Heavyweight Crew T-Shirt

Regular price Rp490.000

Regular price ~~Rp490.000~~ Sale price Rp490.000 Clearance
Relaxed Cargo Joggers

Sale

Relaxed Cargo Joggers

Regular price Rp553.000

Regular price ~~Rp790.000~~ Sale price Rp553.000 Clearance

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Short-Sleeve Ruched Shirt

Short-Sleeve Ruched Shirt

Regular price Rp590.000

Regular price ~~Rp590.000~~ Sale price Rp590.000 Clearance
Super Baggy Logo Sweatpants

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Super Baggy Logo Sweatpants

Regular price Rp632.000

Regular price ~~Rp790.000~~ Sale price Rp632.000 Clearance

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Boho Studded Purse

Boho Studded Purse

Regular price Rp490.000

Regular price ~~Rp490.000~~ Sale price Rp490.000 Clearance
Relaxed Cargo Joggers

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Relaxed Cargo Joggers

Regular price Rp553.000

Regular price ~~Rp790.000~~ Sale price Rp553.000 Clearance

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Boxy Heavyweight Micro Logo Crew T-Shirt

Boxy Heavyweight Micro Logo Crew T-Shirt

Regular price Rp590.000

Regular price ~~Rp590.000~~ Sale price Rp590.000 Clearance
Stretch Poplin Button-Through Shirt

Stretch Poplin Button-Through Shirt

Regular price Rp590.000

Regular price ~~Rp590.000~~ Sale price Rp590.000 Clearance
Club AmÃ©rica Graphic Hoodie

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Club AmÃ©rica Graphic Hoodie

Regular price Rp552.000

Regular price ~~Rp690.000~~ Sale price Rp552.000 Clearance

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Slash-Neck Tank

Slash-Neck Tank

Regular price Rp290.000

Regular price ~~Rp290.000~~ Sale price Rp290.000 Clearance
Boxy Los Angeles Graphic Tee

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Boxy Los Angeles Graphic Tee

Regular price Rp392.000

Regular price ~~Rp490.000~~ Sale price Rp392.000 Clearance

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Super Boxy Crew T-Shirt

Super Boxy Crew T-Shirt

Regular price Rp390.000

Regular price ~~Rp390.000~~ Sale price Rp390.000 Clearance
Boxy Heavyweight Washed Crew T-Shirt

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Boxy Heavyweight Washed Crew T-Shirt

Regular price Rp312.000

Regular price ~~Rp390.000~~ Sale price Rp312.000 Clearance

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Cap Sleeve Button Shirt Dress

Cap Sleeve Button Shirt Dress

Regular price Rp790.000

Regular price ~~Rp790.000~~ Sale price Rp790.000 Clearance
Boxy Heavyweight Micro Logo Crew T-Shirt

Boxy Heavyweight Micro Logo Crew T-Shirt

Regular price Rp590.000

Regular price ~~Rp590.000~~ Sale price Rp590.000 Clearance
Mid-Thigh Seersucker Volley Swim Trunks

Mid-Thigh Seersucker Volley Swim Trunks

Regular price Rp590.000

Regular price ~~Rp590.000~~ Sale price Rp590.000 Clearance
Low-Rise Medium Wash Heart Graphic Denim Mini Shorts

Low-Rise Medium Wash Heart Graphic Denim Mini Shorts

Regular price Rp690.000

Regular price ~~Rp690.000~~ Sale price Rp690.000 Clearance
Boxy Heavyweight Contrast Stitch Crew T-Shirt

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Boxy Heavyweight Contrast Stitch Crew T-Shirt

Regular price Rp312.000

Regular price ~~Rp390.000~~ Sale price Rp312.000 Clearance

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Mid-Thigh Fleece Shorts

Mid-Thigh Fleece Shorts

Regular price Rp590.000

Regular price ~~Rp590.000~~ Sale price Rp590.000 Clearance

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Customers Complaint Service

PT Mitra Adiperkasa, Hollister Indonesia
Email: hello@hollisterco.id
Phone: 0815-7427-7720 (WhatsApp).

Directorate General of Consumer Protection and Trade Compliance, Ministry of Trade of the Republic of Indonesia, 0853-1111-1010 (WhatsApp)

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Terms and Conditions Privacy Policy

Hollister Co. International

Terms and Conditions

Effective as of October 2025

Hollister Co. International

TERMS AND CONDITIONS

Effective as of October 2025.

This website is owned and operated by PT. Mitra Adiperkasa, Tbk. and these Terms and Conditions apply to visitors and users of Hollister. The term “We” refers to Hollister, the provider of this website and “You” as a user who accepts these Terms and Conditions. If you do not agree to these Terms and Conditions, please refrain from using this website.

Eligibility

As a user and to place an order within Hollister, you must be at least 17 (seventeen) years of age. If you are under 17 (seventeen) years of age, you must only place an order with Hollister with the consent and involvement of your parent or guardian. If you do not have consent and involvement from your parent or guardian, you must stop using the site.

Privacy Policy

You agree that all information and personal data provided to Hollister through website, email, telephone, or other forms of communication is truly yours and not obtained from personal information belonging to third parties without legal permission. You acknowledge that you have read and understood our Privacy Policy and agree to all its terms. In particular, you agree and give us permission to collect, process, analyze, store, disclose, transfer and delete your personal information in accordance with our Privacy Policy. Please go to Privacy Policy to access our updated Privacy Policy.

License and Access to Website

Hollister and all content provided on the website is the property of PT. Mitra Adiperkasa, Tbk. and its licensors or content providers, and under the protection of copyright, trademark, and the law of the Republic of Indonesia and other applicable domestic and foreign rules and regulations. Hollister grants you a limited license to access and make personal use of Hollister. Unless stated otherwise, you have permission to access, copy, download, and print content provided on the website for personal and non-commercial use, as long as you do not change or remove any copyrights, trademarks, or ownership information in the content. Hollister and its licensors or content providers reserve the rights to all content provided on the website, including intellectual property rights, and provide this content by a license that can be revoked at any time in accordance with Hollister.

Prohibitions

Hollister strictly prohibits any misuse of content provided on the website, including, but not limited to: any downloading, copying, or other use of content to compete with Hollister or to benefit other vendors or third parties; all unauthorized caching and linking to the website or illegal framing of content available on the website; all changes, distribution, deployment, execution, broadcast, publication, uploading, licensing, manipulation, transfer or sale, or derivative work creation, from all content, products or services available on the website that you do not have the right to use. All uploads, transmission or deployment of materials containing software viruses or computer codes, files or programs designed to disrupt, interfere with or restrict computer use; the use of hardware or software to intercept, or extract information (e.g., system data or personal information) from the website, including, but not limited to, the use of scraping or any data extraction methods, robots, spiders, or similar tools; or any actions forcing or may force an overload or unreasonable or disproportion usage or damage which interrupts the operation of Hollister infrastructure is prohibited. Hollister reserves the right to reject or cancel membership, to ban any party from the website and prohibit website use for any reason and limit or restrict you from accessing the website at any time without notice. Hollister does not guarantee or claim that any content used on the website does not violate the rights of any third parties with no affiliation to Hollister. The termination of access or use will not put aside or affect any other rights or relief of Hollister, under the law or in equity.

TERMS OF SALE

Product Information

1. All material and information relating to products presented by Hollister is intended to be used for personal educational or informational purposes only.
2. All products should be used strictly in accordance with their instructions, precautions, and guidelines.
3. Product image as seen on the Hollister may slightly differ from the actual product that you receive. There may be a 1-2cm difference in measurements depending on the development and manufacturing process. Actual colors may also vary. This is due to the fact that every computer monitor has a different capability to display color thus we cannot guarantee that the color you see accurately portrays the true color of the product.
4. Whilst we make the best efforts to ensure that all details, descriptions, and prices which appear on Hollister are accurate, we do not warrant that the descriptions, colors, information, pricing, promotions or other content available on the website is accurate, current or free from error. Hollister may correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice, including after you have submitted your order.

Placing Order

1. To place an order, you must submit your information to us which is accurate and true. You must also keep your information up to date by informing us of any changes.
2. To submit an order, you will be required to follow the online shopping process on Hollister. After that you will receive an order confirmation/invoice which will act as an acknowledgement of your order.
3. Whilst we make the best efforts to ensure that all details, descriptions, and prices which appear on Hollister are accurate, there may be instances where errors may occur. If we discover an error in the price of any products which you have ordered, we will inform you of this and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel your order before we have shipped it to you and you have already paid for your order, you will receive a full refund.
4. We are under no obligation to fulfill your order if the price listed on Hollister is incorrect.
5. To minimize the risk of unauthorized access, we encrypt your card data. Once we receive your order, we will request pre-authorization on your card to ensure sufficient funds are available to complete the transaction. Order will not be confirmed until this pre-authorization check has been completed. Your card will be debited once we have sent you the order confirmation. Cards are subject to validation checks and authorization by card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery.
6. Upon authorization of the payment, by clicking the “Place Order” button you are confirming that you have reviewed your order (product color, size, quantity (as relevant)), that the card belongs to you and that you have sufficient funds or credit facilities to cover the cost of your order.
7. We reserve the right to withdraw any products from Hollister at any time and/or remove or edit any materials or content on Hollister. We will make our best efforts to always process all orders but there may be exceptional circumstances wherein, we may need to refuse to process an order after we have sent you the order confirmation/invoice, which we reserve the right to do at any time, at our sole discretion.
8. We will not be liable to you or any other third party by reason of our withdrawing any product from Hollister whether it has been sold or not, removing or editing any materials or contents on Hollister or for refusing to process or accept an order.
9. Payment Method

Hollister accommodates several payment methods to ease your shopping experience. The payments methods available are:

• Bank Transfer – Virtual Account

Bank Transfer (Automatic Confirmation) or Virtual Account (VA) is bank transfer method using a unique virtual account number that will be issued once you finish the transaction process. The number will be different for each order.

Advantages of using Virtual account:

• Easy & practical – Automatic confirmation by system, and the order will be processed immediately once payment is completed.
• Make sure to make the payment by 1x24 hours from the time of order confirmation to avoid automatic cancellations by our system.

• Credit Card

You can use your Mastercard, Visa and JCB credit card for payment. You need to input your card details on Checkout page. The required data you need to input are:

• 16 digits of card number.
• Card’s expiry date.
• CVV Numbers: 3 digits of confidential numbers on the back of the card. Orders that use a different name than stated on the card will be cancelled by the system as fraud prevention mechanism.

Orders that use a different name than stated on the card will be cancelled by the system as fraud prevention mechanism.

• QRIS Pay

Delivery

1. We aim to deliver the product to you at the place of delivery stated in your order.
2. We will attempt to notify you if there is a delay in delivery, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
3. We deliver in our standard packaging. You acknowledge that the products are standard and not made bespoke to fit any particular requirements that you may have.
4. CLICK and COLLECT Hollister allows you to choose CLICK and COLLECT service, where you can shop on our website and collect the products at a store of your choice. Guides on CLICK and COLLECT:

1. You can choose CLICK and COLLECT service during the shipment detail process where you will need to select the store you wish to collect your order from.
2. We will send your collection code by Email to the registered Email ID once your order is ready to be collected.
3. You can collect the products only after receiving the collection code by Email. Show the code to our Cashier to complete the process. If you lose your collection code, please contact our Customer Service Team and we can help you to resend it.
4. CLICK and COLLECT method can only be selected if all the products are available from one single location.

Return Policy

Criterias

1. Product purchased at full price and with a maximum of 30% discount. We do not accept returns for products which have been purchased at more than 30% discount during promotion period
2. Product must have never been used and must still be in its original condition, complete with labels attached to the product and without damage.
3. Product must has no stains, broken seams, missing buttons, loosened threads or other conditions that deem the product to be defective or damaged.
4. Products must have its brand box and packaging in its original condition. The box and packaging must not be broken or dented, not attached to any adhesive material, and complete with other items from the original packaging such as cartons, clothes hangers, stickers, ribbons, ropes, polybags, plastic, and other objects.
5. Request for product return must be made within 7 (seven) days of when the order is received. Returned products must be received at the pre-determined location no later than 7 (seven) days after the date of return is approved by Hollister.
6. When returning the product, please use the outer/packaging box as we sent you and cover the product packaging with a sturdy wrapper and add a “FRAGILE” sticker to the shipment to damage on the original box during shipment. We do not accept any form of returns where there is damage to the product and the product packaging/box.
7. Refund process takes 7 (seven) to 14 (fourteen) working days. It may vary depending on the refund method. Refund will be made as soon as we have received the returned products and according to your initial payment method selected during puchase. We do not refund the shipping costs of returned products
8. Please contact our Customer Service Team via email to hello@hollisterco.id to submit the return request.

Exchange Policy

We do not support exchange of the products but you may return your product for a full refund (provided the exchanged product meets the criteria) and place a new order.

Exceptions

Due to health and sanitary considerations, return requests do not apply specifically to swimwear, sports bras, sportswear, tights (including tights/leggings, compression/compression pants, cycling shorts), socks, fitness equipment, sports accessories (including hats), and other products or brands with specific Terms and Conditions and which have been stated clearly in the description.

Faulty Products

1. All product descriptions, information, and materials posted on Hollister are provided ‘as is’ and without warranties expressed, implied, or otherwise howsoever arising.
2. If the product that you receive is faulty, please contact our Customer Service Team and provide us with your order number, name and address, product details, and the reason for return, and an information on a refund or an exchange request.
3. Upon receipt of the faulty product, we will examine it and advise you on the status of the refund or exchange (if any).
4. Hollister may at its discretion refuse to process an exchange. However, we may offer a refund as a substitute remedy.
5. In the event the product returned is not faulty, we may at our discretion decide not to exchange or refund for the product.
6. For more information on exchange policy, please refer to our Return Policy.

MAPCLUB POINTS

MAPCLUB POINTS EARN

1. MAPCLUB POINTS will only be earned for orders which are successfully delivered.
2. Points will be earned on full transaction value paid nett of VAT
3. If a product is returned, the MAPCLUB Points earned will be reversed for each individual product returned
4. In the event that a product and your MAPCLUB account goes into a negative balance after reversing the earned points, MAPCLUB reserves the right to contact you to pay the equivalent of the points in negative balance and/or suspend/cancel your membership.
5. MAPCLUB Points, will be credited 30 (thirty) days after product is delivered.
6. Please click here for more information on MAPCLUB.

Disclaimer

Unless stated in these Terms and Conditions or by the applicable law, Hollister does not make any statements, representations, warranties or guarantees, and offers no other conditions, express or implied, about any matter, including but not limited to, the merchantability, suitability, fitness for any specific use or purpose, or non-infringement of Hollister membership, for all content and all products or services available through Hollister as well as implied guarantees from a course of performance or dealing. In certain areas, the law does not permit the disclaimer of guarantees, so the above disclaimer is limited to the extent that the law permits.

You may use this website at your own risk. We reserve the right to limit or revoke your access to the whole website, or some features, or some parts, at any time. Hollister does not guarantee that there will not be any interruptions while accessing the website; that the website is safe; or free of viruses; or the accuracy, truth, punctuality, benefit, reliability, completeness and correctness of the information provided by the website. Should you download content from this website, be sure it is your own decision and that you understand the risk. You hold responsibility for any damage to your computer system or any loss of data caused by downloaded content.

Limited Liability

The providers of products and services available on Hollister are independent contractors and not agents or employees of Hollister. Hollister is not liable for any actions, errors, negligence, omissions, statements, representations, warranties, breaches, or violations of these providers, or any personal injuries, death, property damage, or other damages, or any resulting costs.

You fully understand, acknowledge, and agree that you assume full responsibility for your use of this website and/or Hollister membership, communications with any third parties and the purchase and use of the products and services available from Hollister. You fully understand, acknowledge, and agree that all information you send or receive during your membership and/or use of this website is not completely secure and may be intercepted by unauthorized parties. You fully understand, acknowledge, and agree that you assume full responsibility of the consequences and risks of using this website, which is made available at no charge.

You fully understand, acknowledge, and agree that, as far as the law permits, including, but not limited to, consumer rights protection, Hollister or its licensors, distributors or third-party content providers do not assume any responsibility or liability for consequential or any other damages caused by or related to:

1. This website, or other websites or resources you have accessed through links from this website,
2. Any action we take or fail to take, as a result of communications you send to us,
3. Your membership of Hollister, including any termination or cancellation of items such as, but not limited to, your membership and any referral credit program,
4. Any products or services made available or purchased from this website, including any losses, damages, or injuries arising from the use of using such products or services,
5. Any delay and/or inability to use this website or any information, products, and services available from the website,
6. Any modification, omission, or removal of any content submitted or posted to this website,
7. Any use of this website, either based on contract, error, legal liability, or any other means, even if Hollister has been informed of the possibility of any damages, is the sole responsibility of the user to evaluate the accuracy, completeness, or usefulness of any opinion, advice, suggestion, or any other content available through this website or linked site or any related resources,

This disclaimer applies, without limitations, to any damages or injuries arising from failure of performance, error, omission, interruption, removal, defect, operation or transmission tardiness, computer virus, file corruption, communications failure, system or system outage, personal loss or theft, destruction, illegal or unauthorized access, modification, data usage and all form of loss. You specifically acknowledge and agree that Hollister, or its licensors, distributor or third party content providers shall not be liable for any defamatory, offensive or illegal conduct of any user of this website. You and Hollister agree that the cause of any action arising from or related to this website must be commenced within 1 (one) year after the cause of action occurred, or the cause of the action is permanently banned. Because certain jurisdictions do not allow limitations on the length of any implied warranty, exclusions or limitations of liability for damage as a result of an incident, all or part of the above restrictions can be limited to the extent the law permits.

Indemnity and Release

You will indemnify and release Hollister from and against any and all fines, penalties, liabilities, losses, and other forms of damage of any kind whatsoever, including attorneys’ and experts’ fees incurred by Hollister and any related parties, and must defend Hollister and any related parties against any and all claims arising from:

1. Your violation of the Terms and Conditions,
2. Your misconduct or commission of fraud or negligence, or
3. Your violation of the rights of any third party

Hollister will control the defense of any claim to which this indemnity may apply, and in any event, you must not resolve any claim without the prior written consent of Hollister.

Complaints Management

Hollister places great value on our customer satisfaction. You may contact us at a designated time using the contact details from the Contact Us. We will attempt to address your concerns and will contact you on receipt of any relevant enquiry or complaint. In the event of a complaint, it will help us if you can describe the object of your complaint as accurately as possible and, where applicable; send us copies of the order or the order number that was sent to you in the order confirmation email.

Electronic Communications

When you use the website or send emails to Hollister, you are communicating with Hollister electronically. You agree that all agreements, notices, disclosure, and other means of communications sent to you electronically are legally valid as written communications. All notices from Hollister are deemed to have been delivered and received by you when sent to the email address you provide to Hollister

Password Protected Website Access

Access to parts of the website which are protected by passwords is limited to authorized users only. You are responsible for protecting your login details, including your password. You agree that you are responsible for any and all statements made, and for acts and omissions that occur through the use of your login details. If you have any reason to suspect your login details have been misused or stolen, please inform Hollister immediately. Hollister will assume that any communications we receive from your email or other communication tools related to you or your login account on the website, have been made by you unless we receive notice stating otherwise.

Trademarks and Copyrights

The trademarks, logos, and service marks (brands) displayed on the website are the property of Hollister, or its licensors or content providers, or other parties. You and any others acting on your behalf are prohibited from using the brands for any purpose, including, but not limited to, use as meta tags on other websites without the written permission of Hollister or other third parties that may own the brands. You may not use framing techniques or technology to enclose any content on the website without the prior written consent of Hollister. Furthermore, you cannot take advantage of the website's content in the meta tags or by using "hidden text" techniques without the express written consent of Hollister. All and any content, including software programs, available on or through the site are protected by copyright, trademark, and the other applicable laws and regulations of Republic of Indonesia and other countries.

Intellectual Property Right Infringement Claims

Hollister respects the intellectual property rights of others, and we ask our users to do the same. You are hereby informed that Hollister has adopted and implemented the policy of terminating users, in the appropriate circumstances, who commit copyright infringements. Hollister may, in certain circumstances and at its discretion, disable and/or terminate your account and/or the membership of users who may be infringing the intellectual property rights of third parties.

Continuity of Terms After Agreement Ends

Provided it does not conflict with any provisions contained in these Terms and Conditions, or any applicable general legal principles, any provision of these Terms and Conditions will continue to impose an obligation on any party after the expiry of these Terms and Conditions.

Force Majeure

Hollister is free from fulfilling these Terms and Conditions, in part or as a whole, as a result of an event or series of events caused by:

• Fire, explosion, storm, flood, earthquake, other weather conditions or acts of nature
• Acts of war, terrorism, insurrection, riots, civil disturbance or uprising
• Quarantines or embargoes
• Strikes
• Epidemic
• Impossibility of the use of railways, shipping aircraft, motor transport or other means of public or private transport
• Impossibility of the use of public or private telecommunications networks, or
• Other causes beyond the control of Hollister

In the case such events should occur, Hollister may temporarily be unable to deliver the products you have purchased, you will be given the option to delay delivery or cancel the purchase and receive a refund.

Waiver

No failure or delay by us or you in exercising any right under these Terms and Conditions shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions.

Assignment

You may not assign these Terms and Conditions (or any rights, benefits or obligations) by operation of the law, or otherwise, without the prior written consent of Hollister, which may be withheld at Hollister’s discretion. Any attempted assignment that does not comply with these Terms and Conditions shall be null and void. Hollister may assign these Terms and Conditions, in whole or in part, to any third party at its discretion.

Severability

If any clause in these Terms and Conditions shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause. All of which shall remain in full force and effect, so long as these Terms and Conditions shall be capable of continuing in effect without the unenforceable term.

Modification and Alteration

You acknowledge and agree that Hollister can, according to its own policies, modify, add, or eliminate part of these Terms and Conditions at any time and in any manner by posting the revised Terms and Conditions to the website. You may not change or modify these Terms and Conditions under any circumstances. You are responsible for periodically checking any changes we make to these Terms and Conditions. Due to your continued use of this site after any changes to the Terms and Conditions are made indicates that you have accepted the changes.

Governing Law

These Terms and Conditions shall be governed and construed in accordance with the law of Republic of Indonesia. Both Hollister and you as the user/customer hereby agree to submit to the non-exclusive jurisdiction of the Indonesian courts. All dealings, correspondences, and contacts between Hollister and you as the user/customer shall be made or conducted in the Indonesian language.

Consumer Complaint Service

If any customer has any complaints that they would like to raise to the authority, Republic of Indonesia's Ministry of Trade provides complaint services below: Directorate General of Consumer Protection and Trade Order, Ministry of Trade of the Republic of Indonesia
WhatsApp: 0853-1111-1010
Email: contact.us@kemendag.go.id

Contact Us

If you have any questions or comments about this Terms and Conditions or if you would like us to update the information we have about you or your preferences, please contact us by email at hello@hollisterco.id or come to our office at Sahid Sudirman Center 28th Floor, Jl. Jend. Sudirman Kav.86. Jakarta - 10220.

Last update as of October 2025.

Hollister Co. International

Privacy Policy

Effective as of 1 November 2025

Hollister Co. International

Privacy Policy

Effective as of 01 November 2025.

This Privacy Policy governs how Hollister, a premium apparel retailer owned by PT Mitra Adiperkasa, Tbk (“Hollister” or“HCo” or “us” or “we”) handles information and personal data from users of Hollister and sites, mobile applications, services, and customers of our stores and webstores. (“User” or “you”) means users of our sites, mobile applications, services, and customers of our stores and webstores. The terms (“personal data” or “personal information”) refer to information, data or a combination of data that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you, and includes personal data or similar terms as defined in applicable law.

Hollister respects your concerns about privacy and commits to protect the security of your personal data. This Privacy Policy describes the basis, terms and conditions that apply to the acquisition, collection, processing, analysis, storage, updating, display, announcement, delivery, dissemination, disclosure, and/or opening of access, deletion and destruction associated with the information and personal data provided by User to us and data collected by Hollister from User either when User register as customers, access our sites, use mobile applications, makes a purchase at our stores or webstores and/or use services provided by us.

Information We Collect

We may obtain personal information about you from various sources, including when you use, access and/or create an account at Hollister sites and mobile applications, when you visit or make a purchase at our stores and webstores, when you communicate and interact with us through phone, email, or social media, from our group companies (i.e, parent, affiliate or subsidiary companies), business partners and other third parties who have permission to share your personal data with us.

The types of information and personal data that we collect include, but are not limited to:

Contact information (e.g., name, address, e-mail address, and telephone number).
Individual identification information (e.g., date of birth, age, gender,).
Photograph (for example when you submit for a contest or join our events).
Banking information (e.g., debit card, credit card, bank account details).
Record of your contact with us (e.g., records of your calls, live chat features, emails or letters sent, or other records of any contact with us).
Credential information (e.g., security information used for authentication and access to accounts and services).
Operating system type and version, hardware version, device settings, software type, device identity, manufacturer and model, language, and internet browser type and version.
Information collected by automated means (i.e., cookie (a text file that websites send to a visitor‘s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser) and web beacon that is used to transmit information back to a web server).
Geographic location information, such as the location derived from your IP address.
We also may use third-party website analytics tools, which collect information about visitor traffic on our sites and mobile applications.

How We Use Your Information

We may use the information we obtain from you to:

Register you as a user/to create your account, and manage and maintain your account on our sites.
Provide you with products and/or services.
Process, validate, confirm, verify, deliver and track your order (including processing your payment, arranging shipping, handling returns and refunds, and contacting you about your orders).
Maintain a record of your purchases at our sites.
Respond to your questions and comments, provide customer assistance, and address problems with our services.
Communicate with you about our products, services, offers, events and promotions, and offer you products and services we believe may be of interest to you.
Publish your testimonials about Hollister among others on our websites, blogs, and on social networks (if we choose to publish your testimonial, we will include only your first name/initial, city and state).
Tailor our products and services to suit your personal interests, optimize our sites to provide you with customized content, targeted offers and advertising.
Operate, evaluate and improve our business, the products and services we offer.
Analyze and enhance our marketing communications and strategies (including to identify if emails sent to you have been received and read).
Analyze trends and statistics regarding visitors’ use of our sites, mobile applications and social media, and the purchases the visitors make on our sites.
Protect the security of our site to prevent fraud and unauthorized transactions, manage risk exposure, including by identifying potential hackers and other unauthorized and illegal activities.
Enforce our Website’s Terms of Use and Terms and Conditions.
Comply with applicable legal requirements, industry standards, and our policies.
To use for other purposes that we explain to you when we collect your information and as otherwise permitted by law.

In addition to the above, we and our service providers may use the information collected through cookies, beacon, pixel tags and other automated means to automatically collect certain information when you use our sites, mobile applications, visit and shop at our website (e.g., to enable you to identify the electronic shopping basket you may create on our sites and enable you to retrieve shopping baskets you previously created). We also may use cookies to identify and authenticate visitors. We may combine the information we collect with publicly available information and information we receive from our parent, affiliate or subsidiary companies, business partners and other third parties. We may use that combined information to enhance and personalize your shopping experience with us, to communicate with you about products, services and events that may be of interest to you, for other promotional purposes, and for other purposes described in this section.

Legal Basis for Use of Your Information

Our legal basis for collecting and using personal information will depend on the personal information concerned and the specific context in which the information is collected.

We need personal information in order to fulfill a contract with you, where we have a legal obligation to do so or where it is in our legitimate interests to carry out the processing (such as processing for administrative purposes, direct marketing, service improvement, fraud or criminal action prevention and support information security) and not to the exclusion of your data protection interests or fundamental rights and freedoms. If we ask you to provide personal information to comply with legal requirements or to fulfill a contract with you, we will explain this at the time of collection of the information. We will also tell you whether the requirements for the information are mandatory and explain any consequences to you if you do not provide the information.

If we collect and use your personal information based on our legitimate interests (or those of a third party), we will provide you with clear notice and take reasonable steps to explain our legitimate interests. PT Mitra Adiperkasa, Tbk is the data controller of all personal information collected, unless otherwise stated in an additional privacy notice.

Online Advertising

On our websites, we may collect information about your online activities to provide advertising about products and services tailored to your individual interests. You may see certain ads on this site and other sites because we participate in advertising networks. Ad networks allow us to target our advertising to users through demographic, behavioral and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other methods. The networks use this information to show you advertisements for Hollister and our business partners that are tailored to your individual interests. The information our ad network vendors collect includes information about your visits to websites that participate in the vendors’ advertising networks, such as the pages or advertisements you have viewed, and the actions you take on the sites. This data collection and ad targeting take place both on our websites and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.

Information We Share

We do not sell or otherwise disclose personal information about you, except such disclosures in manners and to the party as described in this Privacy Policy. We may share the personal information we collect from you and about you:

with our parent, affiliate and subsidiary companies for management, analysis, and operational purposes
to our business partners (including brand’s principals), third party providers who assist with order fulfillment and other operational services, network vendors and their participants, and other third parties to the extent the disclosure is required to enable them to perform a business, professional, or technical support function for us
to payment service providers, bank and financial institutions, for payment processing and authorization, fraud protection and credit risk reduction and customer support
to third-party partners, so that they may inform you of offers, promotions, and services
to advertising networks, social networks, data analytics providers
to third parties for joint promotion purposes. They will be responsible for their own compliance with applicable privacy laws
to service providers for sites, mobile application and service evaluation and optimization.
to law enforcement officials, government body/institution, regulatory organizations, courts or other public authorities to comply with the law, to respond to governmental inquiries or requests, to enforce our policies, or to protect our or others’ rights, property, or safety
Otherwise with your consent or based on a lawful basis.

We may need to transfer your information to our affiliates, business partners, and/or service providers in countries outside the jurisdiction of Indonesia. If we transfer your information outside the jurisdiction of Indonesia, we will ensure that your information is properly protected. We will always ensure that the country where the third party is based has a level of protection of personal data that is equivalent to or higher than Indonesia, or the third party who will receive your personal data has adequate and binding standards of protection for personal data. If these standards are not met, we will implement additional safeguards or obtain your explicit consent before proceeding.

Storage and Retention

We will store and retain your personal data for as long as reasonably needed or permitted for the purpose(s) for which it was obtained.

Personal data we collected are stored in electronic format. We store your data in data centers managed either by us or by service providers on our behalf. All of our facilities and systems are equipped with the necessary security controls to ensure the protection of personal data.

We may retain your personal data to provide the services you have requested, or for other important purposes, such as complying with our legal obligations, resolving disputes and implementing our policies. Retention periods can vary significantly based on the type of information and how it is used. Our retention periods are based on criteria that include mandatory retention periods based on prevailing laws and regulations, pending or potential litigation or investigation, requirements under agreements/contracts, operational directives or needs, and historical archiving. When the retention period is over, we will delete your personal information from our system by using appropriate security protocols so that it cannot be reconstructed or read.

Links to Other Websites

Our websites may contain links to other sites for your convenience and information. These sites may be operated by companies not affiliated with Hollister. Linked sites may have their own Privacy Policies, which you should review if you visit those websites. We are not responsible for the content of any websites not affiliated with Hollister, any use of those sites, or those sites’ privacy practices.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to assist us in protecting the personal information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. For example, we use Secure Sockets Layer encryption to protect certain of your purchase information while in transit. Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective. We will notify you in writing if we find any failure to protect data confidentiality. To further protect yourself, you should safeguard your Hollister account username and password and not share that information with anyone. You should also sign out of your account and close your browser window when you have finished your visit to our sites. Please note that we will never ask for your Hollister account username or password via email.

Age Limit

Hollister does not sell its products to anyone we know to be under the age of 17 (seventeen). We require registered users of the site to be at least 17 (seventeen) years old. As a user and to place an order within hollister.id, you must be at least 17 (seventeen) years of age. If you are under the age of 17 (seventeen), you must only place an order with hollister.id with the consent and involvement of your parent or guardian. If you do not have consent and involvement from your parent or guardian, you must stop using the site.

Updates to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our data processing practices and changes in regulatory requirements, without prior notice to you. Users are expected to read carefully and check this Privacy Policy page from time to time to find out any changes made by us to this Privacy Policy. By accessing and using Hollister sites, mobile applications or other services, Users agree to the changes to the Privacy Policy.

We will post a prominent notice on our websites to notify you of any significant changes to our Privacy Policy and indicate at the bottom of the notice when it was most recently updated.

Option to Opt-Out of Our Marketing Newsletter

When you register for the newsletter, you will be given the option to opt-out of subscribing to our regular update service that is delivered via:

(i) email to inform of new products, features, enhancements, special offers, contests, events of interest and one-off marketing promotions.

(ii) direct mail alerts for new products, features, enhancements, special offers, contests, events of interest and one-off marketing promotions.

We offer you the opportunity, at any time, to unsubscribe to any service or update your subscription with no charge. All emails we send you contain an easy automated unsubscribed link so that you may opt-out of that particular mailshot. Alternatively, you can change your email preferences or opt out of all emails by logging into “My Account” here.

Contact Us

If you have any query about this Privacy Policy, want to exercise your rights relating to your personal data, or change your preferences for data processing by us, please contact us via email at hello@hollisterco.id.or Whatsapp at 081574277720.

Last update as of 01 November 2025.

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